MaineGroceryDelivery.com
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Frequently Asked Questions
General
Q: What days and times do you deliver?
A: Our delivery days vary based on location. Please visit our Delivery Info page for our current delivery schedule.
Q: How can I contact you?
A: The easiest way to contact us is by filling out our Contact Form. We receive this form immediately and will respond as quickly as possible. Visit our Contact Us page for other means of contact.
Q: What is your delivery fee, and do you have a minimum order amount?
A: Our Standard Fee is $10.00 for towns within our normal delivery area. Delivery fees vary for other locations. Our minimum order sizes also vary by location. Please visit our Delivery Info page for more information.
Q: Do I have to be home to receive my groceries?
A: Given the weather patterns in Maine, we prefer not to do grocery drop-offs as we want to make sure you receive your order in the condition in which it was delivered. We are happy to make arrangements with our customers when possible if there are special circumstances. For instance, if you would like to have a neighbor accept your groceries on your behalf or if you have a refrigerator in your garage where we can leave the groceries for you, please contact us prior to delivery. Unless you have made arrangements with us in advance, we require that someone be home to accept the groceries. If unforeseen circumstances arise, please contact us as soon as possible. Groceries are paid for when orders are submitted and are shopped for daily. In the event that a delivery needs to be rescheduled or we arrive at your location and there is no one there to accept the delivery, we can not be responsible for quality issues that result directly from the rescheduling and additional delivery fees may apply.

For those vacationing in Maine, if we are able to access your rental unit prior to your arrival, we will be happy to stock your refrigerator and leave your groceries inside the secure rental location if you prefer. Please contact us and the property manager from whom you will be renting in order to make arrangements.
Q: Can I have my groceries delivered to a different address than my own?
A: Yes. During the checkout process you will be asked for your delivery address. Simply change this address to the one you wish to have the delivery. Your selection will be delivered to the location you enter. Groceries can be a wonderful gift for someone you love!
Q: Do I have to tip the driver? What is an "average" tip for this type of service?
A: Tips are not required, but are always appreciated. Your driver is also the one who does the shopping, and being a small business owner does not make an hourly wage. If using electronic payment (credit/debit card), you may opt to include a tip upon submission of your order or you may choose to opt for cash tipping upon delivery. There is no specific standard for tipping though it is most common to see tips within the $5 range for small orders (under $100) and $10 for orders from $100-$150. For larger orders, it is common to see tipping in the 10% range. Though these are averages, there is no "rule" such as one would follow for restaurant service. Any tip received is greatly appreciated, so please don't ever feel pressure to give beyond your comfort level! And if you are unable to give, that is okay too. We would never want the added expense of tipping to cause a customer to opt to not use the service.
Q: Why can't I just send you a copy of my shopping list, where I would like you to shop, and have you deliver my groceries?
A: MaineGroceryDelivery.Com is designed as an online grocery store and differs from the standard shopping services you may find elsewhere. Our pricing structure is based on the ability to shop multiple locations, and by shopping at one specific location we would not have the ability to keep our prices and delivery fees as low as they are. We have also developed our web site based on products that we have researched in depth to determine where the items can be found, allowing us to offer a variety of certain items that may not be available at every location. Our long-term goal is to have our own fully functioning warehouse facility where we are able to operate as a completely independent grocery store, eliminating the need to shop multiple locations for our products and giving us the ability to grow and expand our service area.
Ordering
Q: What do I need to do to become a member?
A: You will have to submit your name, email address, contact and delivery information. In order to submit an order, you will need to have an active debit/credit card, gift certificate or account funds available. Your information will not be traded or sold and your credit card will not be charged unless you place an order or you purchase groceries and are not present for a delivery resulting in a need to reschedule and additional fees.
Q: I want an item that is not on the MaineGroceryDelivery.Com site, what do I do?
A: : If you are looking for an item but don't see it, click the Suggest a Product link. Type in the items that you are looking for and we will do our best to add them to our site. Please include specific product and brand names when making product requests. We try to only add items to the site that are available in multiple locations (both Shaw's & Hannaford preferably) due to out of stock issues that arise. We are not able to add specialty items that are not available at the local grocery store. Once you have submitted the product request form, you should receive an e-mail within 24 hours letting you know if the item is available.
Q: What types of payment do you accept?
A: We accept Discover, Master Card, Visa, Gift Certificates and Shopping Funds. Personal checks can be accepted for deposit into your shopping funds (allowing 2-3 business days from the receipt of your check to have funds deposited into your account). Unfortunately, we are unable to accept EBT, WIC or Manufacturer's coupons at this time. Click here for a more detailed explanation of our Shopping Funds.
Q: My credit card got denied - I double checked the number and expiration date, and I know for sure there is enough credit on my card. What should I do?
A: If you entered in the number and the expiration date correctly, your card may have been denied because the billing address you supplied us with does not match the address on file with your credit card company. Some credit card companies will not authorize the transaction unless we have the correct address. Most credit cards should have a customer service number on the back, and hopefully they will be able to tell you why your card was declined. We also do not accept American Express.
Q: Can I change my order after it has been placed?
A: If you wish to change an order, please contact us with the items you would like to change prior to 6 pm on the night before your delivery. If the changes you wish to make involve adding items to your order, we are not able to process payment for add ons via credit card but are happy to accept cash or check payment upon delivery.
Q: Is there any way I can cancel my order?
A: Please contact us directly as soon as possible and no later than 6 pm on the day prior to your delivery.
Q: If I wish to support someone I care for, how do I go about depositing Shopping Funds for them to use?
A: Simply click the Shopping Funds link which will walk you through the process of depositing Shopping Funds into their account. In order to deposit funds, an account must be created for the recipient including a valid email address. Please get in touch with us if you need assistance or have questions on the process.
Customer Service
Q: How do I cancel my membership?
A: Contact Us if you would like to cancel your membership.
Q: How do I change my profile?
A: Changing your profile requires you to be signed in. Once signed in, simply click the "My Account" tab on top of our website to access and edit your profile.
Q: How can I retrieve my username and/or password?
A: Click here to retrieve your username and password.
Q: What if I am missing an item?
A:Please contact us immediately if you feel you are missing an item from your order. We will locate the item and either bring it to you or credit your account. After 48 hours, we can no longer be responsible for missing items. We double check all orders when they are picked up and before they are delivered. It is extremely important for us to know if we made any mistakes so we can fix them.
Q: How do I contest a charge on my credit card?
A: If you feel there is an incorrect charge on your credit card, please contact us immediately. We will work with you to identify the charge and settle any issues quickly.
Q: There is a problem with my groceries, what should I do?
A: We handle all customer complaints seriously. Please contact us immediately if you have any concerns about your groceries. Please contact us within 24 hours after your delivery if you have a concern about the freshness of our groceries and within 48 hours if you feel an item is missing. We always want to know if you are ever unhappy with your order so we can make it right.
Q: How do I know my groceries are fresh?
A: MaineGroceryDelivery.Com guarantees the freshness of your groceries. We spend an extensive period of time picking the freshest products for you. MaineGroceryDelivery.Com offers customers a 24 hour period to return groceries they may feel are not of the quality or standard that they would like. In the rare case that you feel your groceries are not of the highest quality, we will come to your location, replace your groceries or in some instances issue a full credit for the items in question to your account.
Q: How do you select your groceries?
A: MaineGroceryDelivery.Com has specialized employees shopping for you. Our shoppers slowly and carefully choose only the best fruit, vegetables, and other perishables for you. Our employees understand the only way to keep customers coming back is providing them with the best groceries possible. We spend extra time ensuring your perishables are of extremely high quality.
Q: Where do your groceries come from?
A:We currently shop at a number of grocery stores in the area including but not limited to Hannaford, Shaw's, Market Basket, and Walmart. Whenever possible, we will also shop local farms and markets for the freshest products we can find. Our goal is to offer you a great selection of high quality groceries at an affordable price. The majority of our perishable and store brand products (produce, meat, deli, and seafood) come from Hannaford where we do the majority of our shopping. (We do not purchase any produce or meat items from Walmart.) Many of our weekly sale items come from Shaw’s and Hannaford, and some of our personal care and general household products come from Walmart. We shop multiple locations for every order in order to offer a variety of products and keep our delivery fees affordable for the average consumer.
Q: How does your Loyalty Program work?
A: We really appreciate customers making MaineGroceryDelivery.Com their primary grocery source. To show our appreciation, we give free groceries to customers that place repeat orders. For every 5 orders between $50 and $100, you will receive $5 in free grocery funds. For every 5 orders over $100, you will receive $10 in free grocery funds. Your orders are tracked automatically for you and can be viewed anytime in the "My Account" section of our website. Once you complete either level of our loyalty program, we will deposit the respective amount into your grocery fund account.
Q: What do you do if an item is out of stock?
A: If a store brand item is out of stock, we will substitute a name brand product for no additional charge. Because we shop multiple locations, out of stocks are rare except in the case of supplier issues and products being discontinued. In this scenario, we seek to find the most comparable item or higher quality that we can find and always give our customer the choice to accept the substitution or receive a refund.
Q: What is your alcohol/tobacco policy?
A: We do not deliver tobacco or alcohol at this time due to state restrictions and regulations. We hope to be able to offer this service in the future.
Security & Privacy
Q: Do you sell or trade my personal information?
A: No, we do not. We value your privacy and ensure your information is protected and only used internally to improve your experience. Your information can only be accessed when you sign in or by request.
Q: What is MaineGroceryDelivery.Com's Privacy Policy?
A: Read Our Privacy Policy
Q: How do I know my order is secure?
A: At MaineGroceryDelivery.Com, we want you to feel safe while shopping with us. When using our site, all of your personal information, including name, address and credit card number, is encrypted as it is submitted to our Web server. Once received, your personal information is stored in our providers secure data center.


 
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